Terms & Conditions
CLOUD NINE CHALETS LTD – TERMS AND BOOKING CONDITIONS
These terms and conditions cover your contract with Cloud Nine Chalets Ltd. Your contract will exist once you (the client) has completed and signed and returned a booking form and transferred a deposit to Cloud Nine Chalets Ltd. We will issue you with a booking confirmation, which you must read carefully. In the event of you booking less than 8 weeks before your date of arrival, a contract will exist as soon as we confirm the booking in writing, via email or verbally.
Cloud Nine Chalets Ltd can reserve a holiday for a client for up to 7 days (before payment of the deposit); however, this is not a contractual booking until payment of the deposit and can be cancelled by either the client of Cloud Nine Chalets Ltd at any time.
For advance bookings (i.e. more than 8 weeks prior to the date of arrival) a deposit is payable to Cloud Nine Chalets Ltd. The outstanding balance is due not less than 8 weeks prior to arrival. If this payment is received later, Cloud Nine Chalets Ltd reserves the right to cancel the client’s booking and retain the deposit. Bookings made later than 8 weeks prior to arrival require payment of the full sum on confirmation of the booking. Cloud Nine Chalets Ltd requires the appointment of a party ‘leader’ who confirms the holiday booking for all party members and the payment for all members of the party. Should the balance of the holiday not be paid by the due date, Cloud Nine Chalets Ltd reserves the right to retain the deposit and levy cancellation charges where applicable.
4. Website information
Great care and attention is taken in writing the content of our website. However, Cloud Nine Chalets Ltd cannot be held responsible for circumstances outside their control e.g. weather conditions, availability of public services, alterations to the property, etc. nor can they guarantee the working of all equipment in or outside the chalet e.g. television, wifi etc. If such changes occur and the company believes that it may be detrimental to the enjoyment of a client’s holiday, we will endeavour to contact the party leader to inform them.
5. Force Majeure
Cloud Nine Chalets Ltd cannot pay compensation or accept liability for changes we are forced to make to your holiday contract resulting from circumstances amounting to Force Majeure. These include, but are not limited to, war, riot, civil action, terrorism, strikes, natural disasters, fire, industrial disputes, technical problems, inclement weather, natural or nuclear disasters, government action or other events beyond the control of Cloud Nine Chalets Ltd.
6. Alterations made by Cloud Nine Chalets Ltd
Bookings made with Cloud Nine Chalets Ltd well in advance of the holiday may be subject to changes. Cloud Nine Chalets Ltd reserves the right to make minor changes to your holiday both before and after your booking has been confirmed. No compensation is payable. Every attempt will be made by Cloud Nine Chalets Ltd to honour the details of your holiday; however, should circumstances arise outside of our control we will advise you as soon as possible. We will offer you a choice of a) accept the changes made by us b) purchase alternative accommodation (if the holiday is less expensive we will refund the difference, however, if it is more expensive you will have to pay the difference c) cancel your holiday and receive a full refund. For changes made by us more than 8 weeks prior to your arrival we will pay no compensation. However, if we inform you within the 8 weeks we will offer compensation as follows: – more than 56 days – nil, 28-55 days – £30 per person, 14-27 days – £50 per person, 13 days and below – £75 per person.
7. Alterations made by the client
Alterations made by the client will be subject to availability. Cloud Nine Chalets Ltd will make every attempt to accommodate clients’ wishes; however, should this not be possible the client has the right to cancel their holiday (see clause 9 below). Any amendments to clients’ bookings will be charged an administration charge of 30 GBP. To change a name within a party will not incur an administration fee.
Should you or any member of your party wish to cancel their holiday with Cloud Nine Chalets Ltd, they must do so in writing. At all times your deposit will be retained by Cloud Nine Chalets Ltd to cover administration costs incurred. Cancellation charges are detailed below and are calculated from the date that Cloud Nine Chalets Ltd receives written notification of the cancellation by the party leader.
Notification Given Cancellation Charge % of holiday cost
More than 8 weeks Deposit retained
Within 8 weeks 40%
Within 6 weeks 60%
Within 4 weeks 80%
Within 2 weeks 100%
9. Cancellation by Cloud Nine Chalets Ltd
Unfortunately we must reserve the right to cancel your holiday with us. If this situation occurs we will endeavour to offer you alternative accommodation or offer you a full refund. In addition, except where the cancellation is made as a result of unforeseeable circumstances beyond our control, we will pay you compensation as set out in clause 6.
All prices are quoted in Sterling (payment in Euro is possible, exchange rates will be taken from the XE Converter on the internet on the date of payment). Prices include: accommodation, food and beverages as stated on the website, transfer and local taxes. Price does not include: flights, ski school, equipment hire, lift passes, travel to and from your UK airport or insurance.
Cloud Nine Chalets Ltd offers one return transfer service, from the Airport around midday to the chalet. Cloud Nine Chalets Ltd requests that clients requiring this service contact us as early as possible with their flight details so that we can co-ordinate your transfers. Transfers are carried out by an external company and Cloud Nine Chalets Ltd accepts no liability for any delays, accidents or losses arising for any reason during a transfer.
The Client is required to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability, etc since these are not covered by Cloud Nine Chalets Ltd insurance. On signing the ‘Booking Form’ the Client is confirming that a comprehensive travel insurance policy has been arranged to cover the holiday period booked.
13. Non-smoking chalet
Smoking inside (including e-cigarettes, pipes and cigars) is not permitted. There is a balcony off the living area where smoking is permitted.
14. Client Liability
Clients (and party leaders) are responsible for their behaviour during their stay with Cloud Nine Chalets Ltd. Cloud Nine Chalets Ltd reserve the right to terminate without written notice and liability the holiday arrangements of any client who acts in a manner which is a) harmful to the reputation of the company b) is likely to cause distress, danger or annoyance to other clients, staff or a third party. After which Cloud Nine Chalets Ltd has no further contractual obligations with the client/s involved. The company will be entitled to recover from the clients involved the cost of damages caused by any member of your group before departure from the chalet. Please ensure that your insurance policy covers accidental damage to the chalet and its contents.
15. Breakages and Damage
Clients will be charged for any breakages, losses or damage caused by them, and company will be entitled to recover from the clients involved the cost of damages caused by any member of your group before departure from the chalet.
16. Complaints and Refunds
Should a problem arise during the holiday, concerning possible non-conformity of the lodging or to his expectations based on the information given on the website, the client must express in writing his remarks, criticisms or complaints, within the 24 hours of taking possession of the accommodation. A signed copy by a representative of Cloud Nine Chalets Ltd will attest that he has indeed been informed.
Should a problem arise during your holiday regarding services received, inform a representative of Cloud Nine Chalets Ltd as soon as possible and they will make every effort to resolve any issues. If the problem cannot be resolved, the client must express in writing his remarks, criticisms or complaints before the end of his holiday. A signed copy by a representative of Cloud Nine Chalets Ltd will attest that he has indeed been informed.
If your complaint cannot be resolved locally, please follow this up within 21 days of your return home by writing to our Managing Director at 6 Firswood Close, Lytham St Annes, Lancashire, FY8 4PA or e-mail us at email@example.com giving your original booking reference number and all other relevant information. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
17. Arrivals and departures
Your holiday with Cloud Nine Chalets Ltd commences at 4.00 p.m. on your day of arrival and lasts until 10.00 a.m. on your day of departure. Your chalet will be ready from 4.00 p.m. on your day of arrival. If you arrive earlier a room will be made available for you to change/leave luggage until the chalet is ready. Likewise, on your day of departure, should you wish to ski prior to departure we ask that you vacate the chalet by 10.00 a.m. and a room will be made available for you to change or leave luggage. Cloud Nine Chalets Ltd request that in the event that you depart later in the day out of courtesy to arriving guests, you do not have further access to the rest of the chalet.
Cloud Nine Chalets Ltd welcomes children to our chalets; however, we do request that parents provide food for babies (less than 1 year). Cloud Nine Chalets Ltd will provide a cot, high chair, and car seat with prior notice. Unfortunately, Cloud Nine Chalets Ltd cannot provide childcare but can recommend childcare facilities.
These terms and conditions and any contract to which they apply are governed in all aspects by English law and shall be subject to exclusive jurisdiction of the courts of England.
20. Personal Liability
Cloud Nine Chalets Ltd accepts no liability for any accident, losses or suffering arising for any reason during a client’s stay. The company will offer assistance wherever possible but such assistance is free and unqualified and carries no liability whatsoever. Clients are strongly advised to check carefully that their insurance provides sufficient personal injury cover.
21. Skiing with Cloud Nine Chalets Ltd
It is the responsibility of you and your group to judge the suitability of each area in which you ski. If you or any member of your group ski in a location on the recommendation of or are accompanied by any representative of Cloud Nine Chalets Ltd, Cloud Nine Chalets Ltd will not be liable for any injuries howsoever caused.
The hire of ski or snowboard equipment, etc. is a contract between you and that supplier and form no part of your agreement with Cloud Nine Chalets Ltd. Cloud Nine Chalets Ltd cannot accept any responsibility for the supply of these services.
23. Special Requests and Medical Problems
If any client has a medical problem, allergy or disability that may affect your holiday this must be disclosed before the booking is confirmed so that we can advise as to the suitability of the chosen arrangements. Any special requests must be advised to us at the time of booking and clearly noted on the booking form.
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the relevant suppliers of your travels arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit card checking companies. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us such as details of disabilities, or dietary requirements. If we cannot pass this information to the relevant suppliers, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.